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Frequently Asked Questions

Screening Info

Our programme can be downloaded from the website. Printed versions of the programme are available at the venue and are widely distributed around Perth including libraries.

All screenings commence at 8pm.

Screening end times depend upon the length of the film. These are shown on the appropriate screening listing on the website.

In the event that Movies by Burswood cancels a screening all tickets are valid for any other screening (with restrictions) at either venue for the balance of the Season. We do not provide refunds.

Only in the event of a very long total eclipse.

Yes, you are welcome to bring bicycles into the venue, however, you do so at your own risk.

Tickets / Payment

Either online for pre-purchase (download your tickets) or across the counter at the venue from 6:30pm each evening. Burswood venue is also open Monday-Friday 10am to 6pm for counter sales.

Yes, you can order and download your tickets online.

You can purchase up to 19 tickets at a time. If you require 20 or more Group Discounts apply - please see the Groups page on the website or phone 0403 560 684 Monday-Friday 10am to 6pm for further details.

These are screenings where Complimentary Tickets are not accepted due to restrictions placed upon us by the film distributor concerned.

Yes, children 15 years and older can attend on their own. However, we highly recommend that you check the screening's end time to ensure someone is in attendance to collect them.

Between 5 and 15 years inclusive. Children under 5 are free and over 15 can possibly qualify for a student discount.

Unfortunately Complimentary Tickets can only be presented at the Gate on the night of the screening.

Choose the screening of your choice and enter the Voucher ID number and Verification Code in the appropriate boxes.

Yes, Monday and Tuesday nights are discount ticket nights.

Unfortunately we do not refund tickets purchased in error is made when purchasing. Please check all details of your purchase before confirming the transaction and making payment. We do not accept responsibility if you change your mind after purchasing tickets.

Unfortunately we do not provide refunds if you decide not to attend a screening for whatever reason.

We do accept E-tickets downloaded onto smart phones. Just show the screen at the Gate. Otherwise record your E-ticket confirmation number and have personal ID handy. It would assist everyone if you arrive early to we can help you.

Yes, we do.

Carers are entitled to purchase tickets at the child price applicable at that screening.

No credit card details are retained by the online system. We do not provide personal details to any third parties.

Yes, we provide Group Discounts for Groups of 20 or more. Discounts depend upon the size of the group, the screening being attend and if they are entitled to other concessions. Full details on our Groups page.

Yes, we have a wide range of special packages for Groups. Full details on our Groups page. If you want something special we can usually organise something to suit.

Venue Info / Parking

Our Burswood venue is located in the Burswood Parklands near the Causeway. Easily accessible off Great Eastern Highway or the Graham Farmer Freeway. The venue is serviced by many Transperth buses and the Burswood Railway Station is within a comfortable walking distance.

Parking is available immediately adjacent to our venue and it is free!

Yes, there are no steps at the venue and has wheelchair-friendly toilet facilities.

Yes, our Burswood venue's Box Office Counter is open Monday-Friday 10am to 6pm (excluding public holidays) and both venues' Box Office is open from 6:30pm on screening nights.

Apart from carer dogs we do not allow animals into the venue for health and safety reasons.

No, current laws restrict smoking within any venue or place of entertainment.

Help & Helping

Yes, everyone you see at the venue assisting in the running of a screening is a volunteer. They may come from one of our Charity Partners or have no affiliation but wanted to help us raise vital funds for children's charities. We have over 400 volunteers. If you wish to become one email us info@moviesbyburswood for an information package.

We welcome volunteers! Please send us an email info@moviesbyburswood.com and we will send you out an information package.

Send us an email info@moviesbyburswood.com or phone 0403 560 684 Monday-Friday 10am to 6pm. Some after hours service may be provided.

Send us an email info@moviesbyburswood.com or phone 0403 560 684 Monday-Friday 10am to 6pm. Some after hours service may be provided.

Food & Drinks

You can order online either when ordering tickets or not. Choose the screening and then select the food you require. Pre-orders close at 5:30pm for that night's screening. Orders can be placed at the venue until 7:20pm. Whilst we try and have them delivered by 8pm occasionally delivery delays are possible.

Apart from alcohol you are welcome to self-cater.

From sausage sizzles, to a range of pizza quarters (including gluten-minimal and healthy choice options) and pies (also gluten-free available) to chips, pasta and vegetable rolls.

Our bar has a wide selection of McWilliam's wines, Little Creatures beers and cider, pre-mixed drinks and Schweppes soft drinks. We also have barista-prepared coffees, hot chocolate and tea. All very reasonably priced. Our bar selection is listed under Food & Drink on the website.

Yes, we have gluten-minimal pizza quarters and gluten-free pies available.

Yes, we have vegetarian pizza quarters and vegetable rolls available.

Bean Bags / Seating

No, being parklands we allow our patrons to bring blankets or their preferred form of seating or if they wish to hire them at the venue.

Yes, our very comfortable bean bag lounges can be either pre-hired online ($1 booking fee per lounge applicable) or (if not sold out) available on the night at the venue.

Yes, you can pre-order bean bag lounges online ($1 booking fee per lounge applicable).

Pre-ordered bean bag lounges can be collected at the storage unit at the venue. Ask our volunteers to direct you. Personal ID is required.

Yes, you can pre-order bean bag lounges online ($1 booking fee per lounge applicable). We have seating available for hire at the venues.

We divide the venue into left and right sides with taller forms of seating restricted to the left side.

Yes, select the screening of your choice and order your requirements.

Yes, over the past 10 years Movies by Burswood has raised over $3 million for our Charity Partners and others. We are registered with the Charitable Collections Agency of WA License 20674.

If you have personal ID we can assist you. Present yourself at the Gate and advise our friendly gatekeeper.

Gift Vouchers

Yes, there can be ordered online ($2 booking fee per voucher) for downloading and printing off OR we can deliver an enveloped gift voucher for $3 postage (regardless of quantity ordered). Telephone 0403 560 680 Monday-Friday 10am to 6pm to place orders. Counter sales available Monday-Friday 10am to 6pm at our Burswood venue during the Season.

Yes, there can be ordered online ($2 booking fee per voucher) for downloading and printing off OR Counter Sales are available Monday-Friday 10am to 6pm at our Burswood venueduring the Season.

Gift Vouchers expire FOR USE on 9 APRIL although you can redeem online before 9 April for screenings through until the end of Season. Complimentary tickets and Value Cards expire at the end of Season.

Gift Vouchers expire FOR USE only before the end of the Season to ensure we have enough product on hand to meet bookings and to try and ensure everyone with a Gift Voucher can attend one of the remaining screenings of their choice.

You must redeem online. They will not be accepted at the venues. Simply select the screening of your choice and provide the Voucher ID and Verification Code when purchasing. The system will automatically credit your purchase.

Yes, they are all valid at both venues.

The Value Card entitles you to 4 admissions, 4 standard popcorns, 4 non-alcoholic drinks to be used in whatever combination you wish. Some restrictions apply. In addition, you can purchase up to 4 tickets for $8 each to most other screeings plus receive a $1 discount on 750ml wine, beer and cider, and all non-alcoholic drinks together with popcorn. All this for just $59.

Every Value Card comes with instructions but they can only be used at the venues. Each Card has coupons that you remove and redeem at the venue. There is a discount card to remove and present for the discounted tickets and food & drinks.

No, you can use them at anytime (with some restrictions) in any number.

Unfortunately for all the goodies you get we had to impose a restriction or two. One of these is that we only accept them across the counter at a venue.

Yes, we do allow you to redeem Value Card ticket coupons across the counter when the Box Office is open for advance screenings.

Yes, we now can accept bookings for lounges and food without having to purchase tickets. Choose the screening and what you require, pay for them, and the system takes it from there.

 

Thankyou to all of our sponsors Bankwest Burswood Park Board Network Ten Water Corporation Coates Hire McDonalds Dominos NOVA 93.7 HIF GCS